FAQ
FAQ
Orders & Production
Are your products ready-made or made to order?
Most Elorian pieces are made to order and crafted within 10–15 business days.
Do you have ready-to-ship items?
Selected designs marked as “Ready to Ship” are dispatched within 3–5 business days.
Can I cancel my order?
Orders can be canceled before production begins. Once production has started, cancellations are not possible.
Shipping & Delivery
How long does shipping take?
Domestic deliveries within Turkey take 1–3 business days.
European deliveries take 5–7 business days.
International delivery times vary by destination.
If the item is not “Ready to Ship,” please allow an additional 10–15 business days for production.
European deliveries take 5–7 business days.
International delivery times vary by destination.
If the item is not “Ready to Ship,” please allow an additional 10–15 business days for production.
Do you ship internationally?
Yes, we ship worldwide. In-person pickup is also available in Istanbul, Paris, and Morocco.
How can I track my order?
Once your order is dispatched, a tracking number will be emailed to you.
Returns & Exchanges
Can I return lingerie products?
Due to hygiene reasons, returns are accepted only if the protective hygiene seal remains intact.
Do you allow exchanges?
Yes, unworn items can be exchanged for size adjustments.
Sizing & Product Care
How can I find my correct size?
Please refer to our Size Guide for detailed measurements.
What sizes do you offer?
Our designs range from XS to 3XL to embrace diverse body types.
How should I care for my pieces?
Hand wash only. Do not machine wash, tumble dry, or use bleach.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, bank transfer, and secure online payment options.
Is my payment secure?
Yes. All transactions are secured with SSL encryption and 3D Secure technology.
Collections
Are your products limited edition?
Yes, Elorian collections are produced in limited quantities.
How often do you release new collections?
We update our collections throughout the year with exclusive launches.
Contact
How can I reach you?
You can reach us at
info@eloriancouturelingerie.com
or through our official social media channels.
or through our official social media channels.
Where are your products made?
All Elorian pieces are carefully crafted in Turkey using refined fabrics and artisanal workmanship.